Return and Refund Policy

Return & Refund Policy | GlowyNow – Hassle-Free Returns

Read the GlowyNow Return and Refund Policy. Discover how to return products purchased online or at our New Mexico beauty shops within our 30-day window.

Return & Refund Policy

Thank you for shopping at GlowyNow. We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help with a straightforward return and refund process.

1. Return Window

You have 30 calendar days from the date of delivery or in-store purchase to return an item. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.

2. How to Initiate a Return

To start a return, please choose one of the following options:

• Online Orders: Email our support team with your order number to receive a Return Merchandise Authorization (RMA) and shipping instructions.
  • In-Store Purchases: Bring the item and your receipt to any of our physical retail shops in New Mexico for an immediate exchange or refund processing.

3. Refunds and Processing

Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, we will initiate a refund to your original method of payment. Please allow 5-10 business days for the credit to appear on your statement, depending on your card issuer’s policies.

4. Shipping Costs

You will be responsible for paying your own shipping costs for returning items purchased online, unless the item arrived damaged or defective. Shipping costs are non-refundable.

5. Damaged or Defective Items

If you receive a damaged or incorrect product, please contact us immediately at 917-730-1057 so we can correct the issue right away.

6. Contact Us

For any inquiries regarding returns, contact our corporate office:

• Address: GlowyNow, 15442 Ventura BLVD, STE 201-2196, Sherman Oaks, CA 91403
• Phone: 917-730-1057